Job Description

Base pay range

$20.00/hr - $26.00/hr

Position: Help Desk Specialist

Duration: 12 month contract, will continue to extend on a 12 month basis.

Compensation: $20-26/hour

Desired Experience

4+ years of help desk or related experience
Experience working with ServiceNow ticketing system
Experience working with upper management and the c-suite on technical issues
Experience with Microsoft 365
Ability to diagnose computer hardware and software

Day-to-Day Responsibilities

Respond to emails and voicemails to prioritize urgent tech issues
Review the ticketing system for overnight reports and align on daily goals in team meetings
Respond to user inquiries, troubleshoot, and document resolutions each morning
Follow up on open tickets to ensure progress; escalate complex cases to specialized IT team members
Handle account management tasks such as password resets and permission changes
Provide ongoing support via phone, email, or direct visits
Manage equipment setups for new hires or meeting spaces
Demonstrate drive and excellent communication skills

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Staffing and Recruiting

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Job Tags

Contract work, Night shift, Day shift,

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Help Desk Specialist Job at Insight Global, Newport Beach, CA

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