Head of Customer Operations Management Job at Asco Concrete Structures, Alfred, ON

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  • Asco Concrete Structures
  • Alfred, ON

Job Description

Location: Eastern Ontario

Sector: Concrete Structure

About Us

ASCO Concrete Structure Inc. is a medium-sized concrete formwork contractor serving the industrial, commercial, institutional, and heavy civil construction sectors in Eastern Ontario. With a reputation for safety, quality, and technical excellence, we deliver high-performing concrete solutions that support our clients’ most complex projects.

Position Summary

We are seeking an experienced Operations Manager to join our senior management team. Reporting to the Vice President of Construction, the Operations Manager will provide overall leadership, motivation, and management of business development, estimating, project delivery, and general operations.

This role is responsible for aligning day-to-day operations with ASCO’s strategic plan while ensuring projects are completed safely, on time, on budget, and to the highest standards of quality.

Key Responsibilities:

  • Provide leadership and direction to project managers, estimators, supervisors, and support staff.
  • Oversee construction operations, including safety, scheduling, quality control, and efficiency.
  • Support business development and estimating, including bid strategies and client proposals.
  • Build and maintain strong relationships with clients, consultants, subcontractors, and partners.
  • Monitor project performance, budgets, and KPIs to ensure profitability and growth.
  • Mentor and develop staff, fostering a culture of accountability, teamwork, and safety.

The preferred candidate will have:

  • Minimum 10 years of progressive management experience in concrete formwork or structural construction, with at least 5 years in a senior role.
  • Strong background in project management, estimating, and concrete formwork operations.
  • Post-secondary degree or diploma in Civil Engineering, Construction Management, or a related field; professional designation (P.Eng., PMP, etc.) preferred.
  • Bilingual in English and French preferred. English is mandatory.
  • Proven leadership skills with experience managing large teams and multiple projects.
  • Excellent communication, negotiation, and problem-solving abilities.
  • Valid driver’s license and eligibility for government security clearance.

Employment Benefits

  • Competitive employee compensation
  • Health, Dental, and Disability benefits program
  • Employee Family Assistance Program
  • Matching RRSP Program
  • Profit sharing
  • Performance and merit-based recognition
  • On the job training
  • Education reimbursement program
  • Professional and career development opportunities

ASCO Concrete Structures is an Inclusive and Equal Opportunity Employer, and employment selection decisions are based on merit, qualifications, and abilities. ASCO Concrete Structures does not discriminate in employment opportunities or practices based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional or local law.

We are committed to providing diversity and accommodation for applicants upon request in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We wish to thank all applicants for their interest but regret that only those selected for an interview will be contacted.

Job Tags

For contractors, For subcontractor, Local area,

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