Job Description

EOE/AA/Disabled/Veterans

What You Bring To Waldorf Astoria Hotels & Resorts

• Luxury General Manager experience in key city locations with previous Waldorf Astoria brand experience

• Proven experience in managing pre-opening hotels and launching a new product in market

• Successful track record of driving commercial returns with proven ability to outperform competitor set

• Demonstrated ability to translate brand into experiences for guests and team members

• Solid grasp of financial management principles and experience in budgeting and forecasting

• Outstanding communication negotiation skills and stakeholder management expertise

• Leadership expertise and development including exceptional levels of team member engagement with a strong understanding and appreciation for Japanese culture

• Prior Japan working experience is an added advantage

Welcome to Waldorf Astoria Hotels & Resorts

Waldorf Astoria Hotels & Resorts is built on a legacy of excellence. Our story began on Fifth Avenue in New York in 1893 and continued with the opening of Waldorf Astoria New York on Park Avenue in 1931 a hotel Conrad Hilton famously called The Greatest of Them All. What was once the worlds most iconic hotel is now a collection of landmark properties in the worlds most sought-after destinations. We are proud of a heritage defined by firsts and a brand that continues to shape the future of luxury hospitality.

Waldorf Astoria is designed to resonate with a guest we call the Prestigious Connoisseur . These guests are fluent in luxury with a refined eye for design detail and service. They see travel as a way to deepen personal connection and seek experiences that are seamless authentic and elevated. Many are executives entrepreneurs or business owners who value discretion precision and beauty in equal measure.

At Waldorf Astoria we define effortless luxury rooted in elegant service and brought to life through unforgettable experiences. We believe true luxury should make you feel at ease. It should never feel like a performance.

Our brand is anchored by three brand pillars: refined haven sincerely elegant service and unforgettable experiences. As General Manager your role is to bring these pillars to life across every touchpoint guiding your team to deliver on our brands promise of excellence.

Hilton Hotels & Resorts

Hilton is a global hospitality company with 19 world-class brands across more than 7000 properties in over 100 countries and territories. Our portfolio includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Hotels & Resorts Hilton Garden Inn and more.

We are united by our vision to fill the earth with the light and warmth of hospitality and by our commitment to creating remarkable experiences for our guests meaningful opportunities for our Team Members and lasting value for our partners.

Welcome to Waldorf Astoria Tokyo Nihonbashi!

The Property

Located close to Tokyos top shopping area of Ginza as well as Tokyo Station and the central business districts of Marunouchi Yaesu and Otemachi Waldorf Astoria Tokyo Nihonbashi will be a gem within the city.

The hotel features 197 guest rooms 3 distinctive restaurants and Peacock Alley the elegant lounge and bar synonymous with the Waldorf Astoria brand. Guests can expect world-class amenities including an indoor pool spa fitness center ballrooms and a chapel.

The Waldorf Astoria Tokyo Nihonbashi will represent a milestone in Tokyos luxury hospitality landscape blending timeless elegance with modern Japanese sophistication.

The Role

As the General Manager of Waldorf Astoria Tokyo Nihonbsashi you will be the custodian of our brands legacy and pillars: a refined haven for our guests sincerely elegant service and unforgettable experiences. You will lead a team of executives inspiring a culture of excellence financial stewardship and a guest experience that embodies our brands promise.

You champion commercial performance by driving revenue growth and exceeding key performance indicators. Through close collaboration with Sales and Marketing you shape strategies that are both brand-aligned and opportunity-driven staying ahead of market trends and guest expectations.

Your eye for detail and passion for hospitality elevate every aspect of the guest journey . You lead with intent ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions while brand pillars guide your actions

Financially astute you manage budgets with precision and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards while proactively implementing initiatives that enhance guest satisfaction and protect our reputation.

You serve as key liaison with hotel ownership building trust through transparency consistency and strategic communication. You advocate for the long-term value of the property ensuring it remains a refined haven for guests and a strong investment for owners.

Above all you are a visionary leader . You foster a workplace where Team Members feel empowered to grow contribute and live the values of Hilton - the company recognized as the Worlds Best Workplace by Great Place to Work and Fortune . Through your leadership Waldorf Astoria becomes not just a place to work but a place to belong

Required Experience:

Director

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