Job Description

Company Description

BuildDirect is an innovative online technology platform specializing in the purchase and sale of building materials such as flooring, tile, and decking. By connecting homeowners and home improvement professionals with global suppliers, BuildDirect offers quality materials through a modern and efficient digital marketplace. Known for its proprietary heavyweight delivery network and extensive digital reach, BuildDirect has established itself as a leader in the home improvement industry. It continues to drive innovation, offering reliable solutions to its growing customer base. Learn more at About BuildDirect.

Role Description

This full-time hybrid position is based in Vancouver, BC, offering a mix of in-office and work-from-home flexibility (3 days a week in office). As a Sales Associate at BuildDirect, you will manage customer inquiries, provide expert product advice, and assist buyers in selecting building materials to meet their needs. Day-to-day tasks include responding to customer calls and emails, processing orders, updating customer accounts, and supporting clients with tailored recommendations. You will play a key role in maintaining strong customer relationships and achieving sales targets to contribute to BuildDirect’s success.

Qualifications

• Strong communication, interpersonal, and relationship-building skills.
• Experience in sales, customer service, and managing customer accounts.
• Knowledge of home improvement products or building materials is an asset.
• Proficiency in CRM tools (Hubspot), Microsoft Office (Outlook), and other relevant software applications (Shopify).
• Ability to work independently and collaboratively in a hybrid work environment.
• Effective multitasking, problem-solving, and time management abilities.
• Expect a high volume of calls, texts and emails with customers on a daily basis.

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