Exciting opportunity at DoubleTree by Hilton Hotel Kansas City - Overland Park! We are looking for a customer-oriented leader to join our team. The ideal candidate would have two years of previous experience as a Guest Service Agent or at least one-year supervisory experience. This role requires a full flexible schedule that includes nights, weekends and holidays. Do you have a passion for making memorable guest experiences, if so, this is the role for you.
What You Will Be Doing?
As Front Desk Supervisor, you will assist with overseeing front desk operations, provide guest service, guidance and leadership to ensure consistent customer service is provided. You will assign and instruct team members in details of work, monitor lobby traffic to make staffing adjustments accordingly. As Front Desk Supervisor you will resolve customer complaints, train supervise, schedules and assists in evaluating staff.
The pay rate for this role is $17.50 - $20 an hour.
What Are We Looking For?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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