Job Description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

職種名Facilities Coordinator

業務内容

大手外資系テクノロジー企業向けファシリティーコーディネーターとして清掃受付郵便会議イベント廃棄物管理等の包括的ベンダーサービス管理を担当します

利用者からの問題報告前に不具合を発見する予防的オフィス点検を主導し根本原因分析による解決策提供とトラブルチケット対応を行います

防火訓練や安全設備管理を含むEHS業務ベンダー契約予算管理KPI監視を通じて中断のないサイト運営と顧客満足度向上を実現する役割です

ポジションの詳細は以下をご確認ください

What this job involves:

As a Facilities Coordinator in JLLs Work Dynamics Account Management department reporting to the Service Manager or Site Manager in Tokyo (Meguro or Shinagawa) you will be experienced in providing outstanding services in support of Meguro Office Management proactively leading monitoring and managing onsite Client account activities for an American multinational technology company focused on e-commerce cloud computing digital streaming and artificial intelligence. You will effectively manage direct and indirect reports guiding individuals to support Client requirements while demonstrating authenticity and a genuine desire to deliver professional value-focused services exceeding Client expectations. This role involves managing vendor services such as facilities management reception mail operation meetings and events cleaning waste & recycling and vending machines while leading office inspection to find defects before escalation by users and finding root cause of issues to deliver temporary/permanent solutions. You will monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors to report on issues recommendations and cost estimates directly contributing to JLLs mission of delivering excellent facilities management services through comprehensive operational management vendor coordination and client satisfaction excellence that supports uninterrupted site operation and continuously improving services.

What your day-to-day will look like:

• Manage vendor services including facilities management reception mail operation meetings and events cleaning waste & recycling and vending machines for comprehensive site operations
• Lead office inspection to find defects before user escalation while finding root cause of issues and delivering temporary/permanent solutions for proactive facility management
• Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors for issue reporting and cost estimates
• Conduct weekly walk-round with vendor cleaning manager ensuring cleaning quality standards are maintained while managing food and kitchen facilities
• Manage Trouble Ticket and Requests interfacing with internal customers and actioning queries promptly in line with service level agreements
• Manage day-to-day health and safety issues while conducting and maintaining records of fire safety teams/fire drills/safety equipment/training for EHS operations
• Assist in organizing internal events hosted by users while managing quality of conferencing facilities and raising purchase orders for timely invoice processing
• Manage vendor contract budget and spending while monitoring key performance indicators to quantify efficiency effectiveness quality timelines and vendor compliance.

Required Qualifications:

• Experience being familiar with Scope of Work (SOW) and assisting Reporting Manager in delivery of Client Satisfaction and uninterrupted site operation
• Good IT skills with proficiency in MS Applications such as Excel Word and PowerPoint for comprehensive operational management and reporting
• Customer-centric approach with meticulous and organized working style while demonstrating team player attitude with integrity and honesty
• Good interpersonal oral and written communication skills with strong presentation skills for effective stakeholder engagement and vendor management
• Ability to work well with key stakeholders and other departments/functions while possessing requisite technical skills for facility operations management
• Experience establishing and maintaining good relationships with colleagues while communicating effectively orally and in writing for cross-functional collaboration
• Skills in managing vendor services including facilities management reception mail operations and cleaning while conducting office inspections for defect identification
• Knowledge of health and safety management including fire safety teams fire drills and safety equipment maintenance for comprehensive EHS operations.

Preferred Qualifications:

• Experience in Work Dynamics or Account Management environments with understanding of American multinational technology company workplace requirements
• Knowledge of vendor contract and budget management with experience monitoring key performance indicators for vendor efficiency and compliance measurement
• Understanding of trouble ticket and request management systems with ability to interface with internal customers and action queries within service level agreements
• Experience with regional initiative collaboration and implementation of regional/global initiatives onto local sites for organizational alignment
• Knowledge of Wiki pages and communication channel management for Managed Facility operations with experience deputizing for Building Operations Coordinators
• Understanding of conferencing facilities quality management with experience organizing internal events hosted by users for comprehensive facility support
• Experience with purchase order management and invoice processing while maintaining cleaning quality standards through vendor manager collaboration.

雇用形態

正社員期間の定めなし

就業場所

• 所在地 東京都目黒区

• 最寄り駅 目黒駅

• 受動喫煙対策 屋内完全禁煙で敷地内原則禁煙敷地内に喫煙所あり

就業時間休日

• 就業時間 9:0018:00休憩60分

• 休日 週休2日制土日祝日年末年始

給与

残業代 有り 固定残業代を基本年収に含む月30時間相当額 非管理職の場合

賞与なし

試用期間有

募集人員1名

選考プロセス

1. 書類選考

2. 面接複数回実施予定

3. 最終面接

At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees. We choose to take the more inspiring innovative and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Required Experience:

IC

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