A global leader in digital intelligence is seeking an Enterprise Customer Success Manager to join its Tokyo office. The company’s solutions are used by some of the largest names in technology, e-commerce, and consumer goods. By providing unique insights into the online landscape, the organization empowers businesses to make smarter, data-driven decisions that transform their digital strategies.
The Enterprise Customer Success Manager will play a critical role in supporting top enterprise clients, ensuring they achieve measurable value and long-term success with the platform.
Key Responsibilities
Act as the primary point of contact for enterprise clients in Japan.
Lead onboarding, training, and adoption initiatives to drive client engagement and retention.
Serve as a trusted advisor , providing consultative guidance and actionable insights.
Build and maintain strong long-term customer relationships, driving renewals and account growth .
Proactively identify risks of churn and implement strategies to mitigate them.
Discover and support upsell opportunities in collaboration with internal teams.
Develop deep expertise across all product solutions.
Why This Opportunity Stands Out
The chance to work with a market-leading product trusted worldwide.
An open, collaborative culture that encourages employees to share ideas and innovate .
Competitive compensation and benefits , with hybrid work flexibility and strong team culture.
Clear opportunities for career growth and internal mobility , supported by coaching and ongoing learning programs.
A workplace committed to diversity and inclusion , where employees are encouraged to bring their authentic selves to work.
エンタープライズ カスタマーサクセスマネージャー（東京勤務）
世界をリードするデジタルインテリジェンス企業が、東京オフィスでエンタープライズ カスタマーサクセスマネージャーを募集しています。同社のソリューションは、テクノロジー、EC、消費財業界の大手企業を含め、企業のデジタル戦略の変革を支えています。
本ポジションでは、日本の主要顧客に対して、オンボーディングや利用促進を通じて価値を提供し、長期的なパートナーシップを構築していただきます
| 職務経験 | 3年以上 |
| キャリアレベル | 中途経験者レベル |
| 英語レベル | ビジネス会話レベル |
| 日本語レベル | ネイティブ |
| 最終学歴 | 大学卒： 学士号 |
| 現在のビザ | 日本での就労許可が必要です |
Minimum of 3 years’ experience in customer success, preferably in SaaS, with proven planning and execution skills.
At least 3 years’ experience in digital marketing (SEO, PPC, media planning, or analytics).
Strong relationship-building and consultative skills .
Excellent presentation and storytelling abilities , particularly when analyzing and communicating data.
Native-level Japanese and business-level English .
Self-driven, proactive, and results-oriented, with a collaborative approach.
応募条件:
SaaS企業でのカスタマーサクセス経験3年以上
デジタルマーケティング分野での分析・コンサル経験3年以上
日本語ネイティブ、英語での業務対応力
自発的・成果志向・チームプレイヤー
正社員
給与900万円 ~ 1300万円
配属部署Sales
業種デジタルマーケティング
中小企業 (従業員300名以下) - 外資系企業
Prsence distance Numro de poste 27490 Catgorie Professionnel Statut: Permanent Type de contrat Permanent Horaire: Temps plein Temps plein/Temps partiel? Temps plein Date de publication 10-jul-2025 Ville Edmonton Province/tat Alberta Domaine(s) d'intrt: Oprations...
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