Duty Manager or Night Manager Job at Shangri-La Group, 東京都

dzg2TUVEbjVCQzFVV29PMnNPYURjb3k0WVE9PQ==
  • Shangri-La Group
  • 東京都

Job Description

Shangri-La Tokyo

Based in Hong Kong the Shangri-La Group operates hotels across the Asia-Pacific region. Join Shangri-La a successful pioneer in Asian hospitality and gain quality experience.


シャングリラ 東京

香港を拠点としてアジア太平洋地域を中心にホテルを展開するシャングリラグループアジアンホスピタリティーのパイオニアとして成功を収めてきたシャングリラで上質な経験を積みませんか

Responsibilities職務内容

  • Manage Front Office operations to ensure smooth daily performance in line with forecasted occupancy

  • Supervise staffing levels rosters productivity and team organization

  • Identify training needs and drive continuous service improvement

  • Foster a positive motivated work environment and promote teamwork

  • Actively collect guest feedback and coordinate with relevant departments to enhance guest satisfaction

  • Oversee daily operations including Night Audit duties

  • Conduct regular inspections of the lobby public areas and back-of-house (BOH)

  • Ensure safety and security by responding appropriately to emergencies in cooperation with the Security team

予測稼働率に基づきフロントオフィスの円滑なオペレーションを統括
人員配置シフト管理生産性向上を通じてチームをリードしサービス品質の向上を図る
ゲスト満足度および安全安心を最優先に日々の運営を管理する

Qualifications応募資格

  • Business-level proficiency in both Japanese and English; Japanese language proficiency equivalent to JLPT N2 or higher is required

  • Must be able to communicate effectively in Japanese in a business environment

  • Must already hold a valid work authorization permitting employment in Japan

  • Minimum 3 years of Front Office experience including at least 1 year as a Duty Manager in an international-class hotel

  • Experience using Opera PMS

  • Strong customer-oriented mindset with proven leadership and team-building skills

  • Flexible proactive and able to work effectively in a fast-paced environment

  • 日本語および英語でのビジネスレベルのコミュニケーション能力を有する方
    日本語能力試験JLPTN2相当以上必須

  • 日本語での業務上のコミュニケーションに支障がないこと

  • 既に日本で就労可能な有効な在留資格を取得していること必須

  • 国際基準のホテルにおいてフロントオフィス経験3年以上Duty Managerとしての経験1年以上

  • Opera PMSの使用経験を有する方

  • 顧客志向でリーダーシップおよびチームビルディングに優れた方

  • 柔軟性と主体性を持ちスピード感のある環境で働ける方

BENEFITS

  • Overtime allowance : Overtime allowance shall be based on actual overtime hours
  • Bonus : Determination of the payment of bonus shall be based on the business performance of SLTY the Shangri-La Group and individual performance of the Employee.
  • Transportation fare : Actual public transportation fare required to report at the office and to return back home shall be paid (Maximum JPY 30000.-).
  • Merit Salary Increment : Salary shall be reviewed once a year based on the achievement of each Employee according the Companys discretion.
  • Career development : Shangri-La Group is well known for its internal development program and with the upcoming opening of the Shangri-La in Kyoto there is ample of opportunities in each field.
  • Canteen : Free onedaily mealin the company cafeteria and a beverage station available 24 hours a day 7 days a week.

福利厚生

  • 残業手当残業手当は実際の残業時間に応じて支給
  • 賞与シャングリラ 東京シャングリラグループの業績および従業員個人の業績により支給を決定する
  • 交通費支給あり上限30000円-
  • 昇給年1回各社員の業績に応じて当社の裁量で給与を見直します
  • キャリア開発シャングリラグループは社内開発プログラムに定評があり京都のシャングリラのオープンを控えていることから各分野で十分なチャンスがあります
  • 社員食堂勤務日には無料で社員食堂1回の食事や24時間いつでも利用できるドリンクステーションが用意されております

Required Experience:

Manager

Job Tags

Similar Jobs

Fidel Consulting KK

SAP Basis Consultant Job at Fidel Consulting KK

Appealing Points Strategic SAP landscape management role across project and BAU environments Manage complex SAP S/4HANA landscapes, ensuring clear separation and smooth convergence between project and BAU systems. High-impact owner... 

Jimmy John

Delivery Driver Job at Jimmy John

 ...Looking for a job that fits your life? Jimmy John's is hiring Delivery Drivers at 922 Massachusetts St, Lawrence, KS 66044, USA. Apply...  ...Weekend availability Monday to Friday Day shift Night shift Other Supplemental pay ~ Tips Benefits... 

Sirius Personnel

Sales Coordinator Job at Sirius Personnel

 ...Personnel is a Placement and Headhunting Agency that Specializes in Sales and Marketing Professionals. Our client is an established trading house with a growing portfolio of products worldwide. Operating for over 45 years, they serve markets in Europe, the Middle East,... 

アマゾン ウェブ サービス ジャパン合同会社

Data Center Project Architect Job at アマゾン ウェブ サービス ジャパン合同会社

 ...tion of all global infrastructure. In other words, were the people who keep the cloud running. We support all data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual ... 

BaRupOn LLC

Marketing Intern Job at BaRupOn LLC

 ...We are seeking a motivated and creative Marketing Intern to join our team. This internship is a great opportunity for someone interested in gaining hands-on experience in marketing within the energy sector. The intern will assist in the development and execution of marketing...