Based in Hong Kong the Shangri-La Group operates hotels across the Asia-Pacific region. Join Shangri-La a successful pioneer in Asian hospitality and gain quality experience.
香港を拠点としてアジア太平洋地域を中心にホテルを展開するシャングリラグループアジアンホスピタリティーのパイオニアとして成功を収めてきたシャングリラで上質な経験を積みませんか
Manage Front Office operations to ensure smooth daily performance in line with forecasted occupancy
Supervise staffing levels rosters productivity and team organization
Identify training needs and drive continuous service improvement
Foster a positive motivated work environment and promote teamwork
Actively collect guest feedback and coordinate with relevant departments to enhance guest satisfaction
Oversee daily operations including Night Audit duties
Conduct regular inspections of the lobby public areas and back-of-house (BOH)
Ensure safety and security by responding appropriately to emergencies in cooperation with the Security team
予測稼働率に基づきフロントオフィスの円滑なオペレーションを統括
人員配置シフト管理生産性向上を通じてチームをリードしサービス品質の向上を図る
ゲスト満足度および安全安心を最優先に日々の運営を管理する
Business-level proficiency in both Japanese and English; Japanese language proficiency equivalent to JLPT N2 or higher is required
Must be able to communicate effectively in Japanese in a business environment
Must already hold a valid work authorization permitting employment in Japan
Minimum 3 years of Front Office experience including at least 1 year as a Duty Manager in an international-class hotel
Experience using Opera PMS
Strong customer-oriented mindset with proven leadership and team-building skills
Flexible proactive and able to work effectively in a fast-paced environment
日本語および英語でのビジネスレベルのコミュニケーション能力を有する方
日本語能力試験JLPTN2相当以上必須
日本語での業務上のコミュニケーションに支障がないこと
既に日本で就労可能な有効な在留資格を取得していること必須
国際基準のホテルにおいてフロントオフィス経験3年以上Duty Managerとしての経験1年以上
Opera PMSの使用経験を有する方
顧客志向でリーダーシップおよびチームビルディングに優れた方
柔軟性と主体性を持ちスピード感のある環境で働ける方
Required Experience:
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