Job Description

Director, Customer Experience & Ecosytem
Obesity Market Development
Tokyo, Japan

Are you passionate about creating innovative customer experiences? Do you have a proven track record of designing and operationalising impactful ecosystems that drive business growth? If so, we invite you to join Novo Nordisk as our new Director, Customer Experience & Ecosystem. This is your opportunity to make a meaningful impact in the field of obesity care. Read more and apply today!

Your new role
As the Director, Customer Experience & Ecosystem, you will:

• Design and operationalise a comprehensive ecosystem of digital and non-digital solutions to support obesity care.
• Collaborate with internal teams and external partners to create and execute strategies for a holistic care ecosystem.
• Drive campaign activation and develop engagement with targeted customers.
• Analyse customer insights and track performance metrics to inform decision-making.
• Foster team development by mentoring and empowering members, while leading cross-functional collaboration to align marketing initiatives with ecosystem objectives.

Your new department
The Director, Customer Experience & Ecosystem will report to the Senior Director, Obesity Market Development and will be part of the Obesity Market Development team. Based in Tokyo, Japan, this department is dedicated to transforming the landscape of obesity care. With a dynamic and collaborative atmosphere, the team works at the forefront of innovation, combining strategic thinking with hands-on execution to deliver impactful solutions.

Your skills & qualifications

We’re looking for a new Director, Customer Experience & Ecosystem who will enjoy working in a high-paced, dynamic environment. You’ll bring with you:

• Bachelor’s degree in Marketing, Business Administration, or related field required; Master’s degree preferred.
• Minimum 8 years of experience in commercial marketing or customer experience, with a focus on driving business growth.
• Strong expertise in developing and reviewing commercial marketing campaigns from strategy to performance.
• At least 3 years of leadership experience, managing cross-functional teams and complex marketing ecosystems.
• Fluency in English and Japanese, with strong relationship-building skills with key stakeholders in global organizations.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.

Deadline

August 25, 2025 (Applications are reviewed on an ongoing basis and the position may be closed before the deadline. We would like to kindly encourage your early application.)

Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.

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