Qualifications:
Day-to-day:
A company in Sunrise, FL is looking for a Service Desk Engineer to join its Home-based Servicing team. The role of this Engineer will be to receive tickets from employees across the country who work remote from their homes. Since they will be supporting remote workers, the majority of the tickets will be focused around network connectivity, access controls, and or software/application issues. If an internal employee is having connectivity issues, this Engineer will troubleshoot them to determine if it's end-user errors, VPN issues, or if it's an issue with the employee's internet service provider (ISP). If the issue is with the ISP, the Engineer will be responsible for contacting the appropriate person from that company to continue to troubleshoot and resolve the network issue. The candidate will also have the opportunity to image laptops and ship out the equipment to new hires.
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