Desktop Support Analyst Job at Inspire Consulting Limited, 神奈川県 横浜市

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  • Inspire Consulting Limited
  • 神奈川県 横浜市

Job Description

Job Description

Service Desk Analyst Yokohama (Onsite)

Overview

A global organization in Yokohama is seeking a Service Desk Analyst to join its IT operations team. This role will support approximately 200 end users within a structured enterprise environment working as part of a 1015 member support team with clearly defined responsibilities.

This position is ideal for candidates in the early stages of their IT career who want hands-on exposure to enterprise-level support processes incident management and cross-team collaboration.

Key Responsibilities

  • Provide firstline IT support for end users including troubleshooting hardware software and basic network issues
  • Log and manage incidents and service requests using a ticketing system with proper documentation and timely follow-up
  • Escalate more complex issues to internal technical teams or external vendors
  • Communicate effectively with users and stakeholders to ensure high-quality service delivery
  • Follow established IT operational procedures in a regulated environment

Required Skills & Experience

  • 2 years experience in IT Helpdesk or Service Desk support
  • Strong analytical and problemsolving skills
  • Excellent written and verbal communication abilities
  • Ability to work in a structured team-oriented environment
  • Fluent-level Japanese; conversational to business-level English

Location

Yokohama (Onsite)

サービスデスクアナリスト 横浜オンサイト勤務

概要

横浜に拠点を置くグローバル企業にてITオペレーションチームの一員として活躍いただける サービスデスクアナリスト を募集しています
本ポジションは約200名以上のユーザーをサポートし1015名のチーム内で役割分担された業務を担います

エンタープライズ環境での IT サポート経験を積みスキルアップしたい方に最適なポジションです

主な業務内容

  • エンドユーザーからの問い合わせ対応PCソフトウェア基本ネットワークの一次対応
  • チケットシステムを用いたインシデントリクエスト管理進捗フォロー
  • 対応が難しい案件の社内テクニカルチームおよび外部ベンダーへのエスカレーション
  • ユーザー関係者との丁寧で適切なコミュニケーション
  • 定められた IT 手順や運用プロセスに沿った業務遂行

応募要件

  • ITヘルプデスクまたはサービスデスクでの実務経験目安2年以上
  • 問題解決力分析能力
  • 高いコミュニケーション能力口頭文書
  • チームワークを重視し協調しながら働ける方
  • 日本語ビジネスレベル以上JLPT N2相当
  • 英語日常ビジネスレベル歓迎

Required Experience:

IC

Job Tags

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