Job Description

CRM & Data Administrator (MAT LEAVE COVER)

Position Type: Full-Time, Contract

Location: Remote, within Canada, with Quarterly In-Office Visits

ABOUT FEED ONTARIO

From securing fresh and healthy food sources, to driving change through policy research and innovative programming, Feed Ontario unites food banks, industry partners, and local communities in our work to end hunger and poverty.

JOB SUMMARY

Under the direct supervision and with support of the Development Department and Controller, the CRM & Data Administrator will work to support Feed Ontario’s Revenue Generation Activities and will be a key contributing member of the Administration team. The CRM & Data Administrator will be responsible for the management of data using a CRM system (Salesforce) and will work with multiple departments to support data needs. This role will require a deep knowledge of CRM systems and data management and analysis. The pulling of queries and reports, along with the ability to analyze data will be a key function. Additionally, this role requires the ability to communicate effectively and across multiple departments.

DUTIES & RESPONSIBILITIES

• Work closely with internal stakeholders to determine business needs related to our CRM (Salesforce) and how the CRM (Salesforce) can best be used for their goals
• Manage CRM (Salesforce) users, profiles, permission sets and other admin tasks
• Develop and support user-friendly queries, reports and dashboards across all departments
• Be able to communicate data analysis results, identify trends and provide recommendations for system improvements
• Create and deliver training for new or changed business systems or processes to end-users
• Responsible for the ongoing maintenance of data, ensuring that it is kept up to date and maintain high quality data
• Support Direct Mail Campaigns & Appeals through the creation of lists and data uploads
• Provide support on Givecloud, pull weekly reports of failed payments and conduct the necessary follow-up
• Stay updated on new CRM (Salesforce) features
• Create and maintain FAQ documents for applications
• Work with external vendors to ensure proper backups and data syncs are working effectively, in addition to identifying errors and root cause issues/bugs to ensure efficiency

QUALIFICATIONS, EDUCATION, & PROFESSIONAL EXPERIENCE

• 3-5 years of applied experience working with relational databases and CRM systems (Salesforce experience is an asset)
• 3-5 years of experience working in a fundraising support capacity, supporting the data needs prospects and donors and have effective knowledge of the moves management cycle
• High level of technical literacy in Microsoft Office 365
• Experience in business processes related to fundraising in the non-profit sector would be considered an asset

SKILLS & KNOWLEDGE

• Computer Skills (MS Office, Pardot, Salesforce, Givecloud)
• Significant experience in Salesforce Database Administration (including Pardot, and Marketing & Engagement for Nonprofit Cloud)
• Ability to work well within a team, with excellent interpersonal, oral, and written communication skills
• Understanding and knowledge of fundraising and stewardship methodologies and practices
• Data management skills
• Ability to set priorities, complete work with minimal supervision and meet deadlines

Feed Ontario office works under a hybrid model of in-person and remote work. Most work on behalf of Feed Ontario will done remotely. There will be some offsite travel required for meetings with partners and stakeholders. On occasion, you will be required to attend events on behalf of Feed Ontario.

As part of our commitment to racial justice and reconciliation, we are actively encouraging Black, Indigenous, and People of Colour candidates to apply for this position. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The publication of this advertisement is neither an assurance that an applicant will be hired, nor that the position will be held open for any specific period of time in the event that a suitable candidate for the position is identified at an earlier date.

DIRECT REPORTS

There are no direct reports to be supervised in this role.

SALARY RANGE

The salary range for this position is $52K - $78K

If you are interested in the role, please submit your resume AND cover letter via LinkedIn - the deadline for submissions for consideration is December 29th, 2025 @ 5pm

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