Customer Success Specialist Job at TPD® Workforce Solutions, Greater Vancouver Regional District, BC

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  • TPD® Workforce Solutions
  • Greater Vancouver Regional District, BC

Job Description

Customer Success Specialist

Lower Mainland, BC (Remote with Some In-office)

Full-Time, Permanent

Our client provides a turnkey Customized Marketing System powered by the most advanced Loyalty Program available to Independent Business Owners today. We are seeking a relationship-driven Customer Success Specialist to help clients fully leverage their marketing system while identifying upsell opportunities to enhance their success.

What You’ll Do:

  • Manage and nurture client accounts, ensuring they maximize the system's benefits.
  • Build strong relationships with business owners, providing strategic value and support.
  • Conduct monthly check-ins to drive customer engagement and retention.
  • Identify upselling opportunities to help clients achieve greater success.
  • Work autonomously while collaborating with a tight-knit team (8+ year average tenure).

What We’re Looking For:

  • People-first mindset – ability to build rapport and create value for clients.
  • Proactive & self-sufficient – takes initiative in managing relationships and making calls.
  • Sales-driven approach – ability to upsell while maintaining a customer-centric focus.
  • Strong communication and problem-solving skills.
  • Experience in account management, sales, or customer success.

Perks & Benefits:

  • $55K–$60K base + uncapped bonuses for unlimited earning potential ($70K to $80K OTE)
  • Three weeks vacation to start
  • Close-knit team with a strong, supportive culture
  • RRSP matching for long-term financial security
  • Excellent medical & dental benefits
  • Autonomy & opportunity to make a real impact in clients’ businesses

Apply Now! Interviews are already underway—don’t miss this opportunity! No cover letter required.

Job Tags

Permanent employment, Full time, Long term contract, Work at office, Remote work,

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