Job Description

The Customer Success Manager will play a pivotal role in ensuring client satisfaction and fostering long-term relationships in the business services industry. This position in Tokyo requires a proactive approach to understanding customer needs and delivering tailored solutions.

Description

* Act as the primary point of contact for customers, ensuring their needs are met effectively.
* Develop and implement strategies to enhance customer satisfaction and retention.
* Collaborate with internal teams to address customer concerns and provide solutions promptly.
* Analyze customer feedback to identify areas for improvement and drive process enhancements.
* Maintain detailed records of customer interactions and ensure seamless communication.
* Provide product training and support to customers to maximize their success.
* Monitor customer account health and address potential risks proactively.
* Contribute to the development of best practices for customer success initiatives.

Profile

* Strong experience in customer service or account management within the business services industry.
* Excellent communication and problem-solving skills to address client needs effectively.
* Ability to work collaboratively with cross-functional teams in a fast-paced environment.
* Proficiency in managing customer relationships and driving positive outcomes.
* Fluency in both English and Japanese for seamless communication in Tokyo.
* Proficiency in using CRM tools and other relevant software.

Job Offer

* Opportunities to work in a thriving business services industry environment in Tokyo.
* Exposure to a variety of customer success strategies and tools.
* Supportive company culture with a focus on professional development.
* Flexible work arrangements for a balanced professional and personal life.

If you are passionate about customer success and are excited to contribute to a growing team in Tokyo, we encourage you to apply today!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Fumika Yamashita on +81366276116.

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