customer success manager. Job at Randstad, 東京23区

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  • Randstad
  • 東京23区

Job Description

社名
社名非公開

職種
プロジェクトマネージャー、ディレクター

業務内容
Lead and grow customer relationships in a dynamic, innovative tech environment in Tokyo.■About the companyOur client is a leading enterprise orchestration company, trusted by a global community of customers. They are known for their innovative AI-powered platform and commitment to fostering a flexible and collaborative work environment. They offer a multitude of benefits and are recognized as a top workplace for remote workers.■Role & ResponsibilitiesYou will be a key player in the Japan team, working directly with customers to implement integration and automation solutions. You will provide expert guidance on market strategies and product adoption, building strong relationships and ensuring customer success. You’ll be a trusted advisor, contributing to revenue retention and product growth, and acting as a customer advocate within the company. This is a fantastic opportunity to shape the customer experience and contribute to the growth of a rapidly expanding technology leader.■Main tasks include・Implement integration and automation solutions for customers in Japan.・Advise on go-to-market strategies, product adoption planning, and roadmaps.・Guide customers to maximize company investment across all phases.・Build and maintain strong, lasting business relationships with key clients.・Achieve and exceed revenue retention targets.・Proactively identify and mitigate renewal risks.・Conduct regular business reviews to align with customer goals.・Provide feedback to improve the company product and customer experience.If you are interested in this exciting opportunity, apply now.We look forward to hearing from you.#LI-Hybrid


求められる経験
■Requirements
・Bachelor’s degree or equivalent.
・5+ years of experience in customer success, consulting, or a related field.
・Proven track record of successfully managing and retaining key accounts.
・Experience with integration technologies and SaaS solutions.
・Fluency in Japanese and English is required.
・Excellent communication, interpersonal, and problem-solving skills.
・Strong analytical and presentation skills.
・Ability to thrive in a fast-paced, collaborative environment.
・Passion for automation and its business value.
・Experience working with enterprise clients preferred.

保険
健康保険 厚生年金保険 雇用保険

休日休暇
土曜日 日曜日 祝日

給与
年収600 ~ 1,000万円

賞与
-
雇用期間
期間の定めなし

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