customer success manager. Job at Randstad, 東京23区

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  • Randstad
  • 東京23区

Job Description

社名
社名非公開

職種
その他 サービス・外食・流通

業務内容
Lead and grow a portfolio of key accounts for a dynamic, innovative company in the rapidly expanding SASE market.■About the companyOur client is a leading innovator in converged networking and security, offering a cutting-edge, cloud-delivered platform. They are experiencing rapid growth and are looking for top talent to join their expanding team.■Role & ResponsibilitiesYou will be a trusted advisor to our customers, guiding them from initial deployment through to renewal and beyond. You’ll build strong relationships, inspire adoption, and drive expansion within existing accounts. This role offers a unique opportunity to significantly impact a high-growth company and directly contribute to the company’s continued success.■Main tasks include・Develop and maintain strong relationships with key customer stakeholders.・Orchestrate the post-sales process, including QBRs, renewals, and upsells.・Ensure customer success and maximize the value they receive from our technology.・Collaborate effectively with internal teams (Sales, Engineering, Support).If you are interested in this exciting opportunity, apply now.We look forward to hearing from you.#LI-Hybrid#LI-KN


求められる経験
・Candidates must be based in Japan
・5+ year of experience ideally in a Customer Success or sales role at an high growth SaaS software or technology vendor
・Exposure to networking or security software solutions a plus
・Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
・Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
・Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
・Must be very well organized and able to work effectively in a nimble and fast-paced environment
・Effective problem solver, shows ownership and wants to see issues resolved
・Comfortable working within a geographically distributed team for a hypergrowth global organization
・Solid command of English language (written and spoken) with each additional language a plus

保険
健康保険 厚生年金保険 雇用保険

休日休暇
土曜日 日曜日 祝日

給与
年収2,000 ~ 2,500万円

賞与
-
雇用期間
期間の定めなし

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