Job Description

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and savings benefits, and more. Additional benefits include generous time away from work, including vacation, holidays, and military leave, among other offerings.

This role is vital to the success of our retail team. Customer Service Specialists engage closely with our customers, both wholesale and retail, to identify their needs, answer their inquiries about Sherwin-Williams products, and recommend tailored solutions. Our specialists are expected to promptly resolve customer concerns and ensure maximum satisfaction, all while staying informed about product features and upholding the visual and quality standards of the store. Achieving excellent customer service while consistently meeting the store's sales goals is essential.

As this position involves contact with customers, including minors, and access to cash, electronic equipment, personal information, and valuable store merchandise, a review of criminal history is required to protect the safety of our customers, staff, and the overall integrity of the company.

The individual selected for this role will be expected to work at stores within a 10-mile radius of store # 703364, located at 7950 Crain Highway, Glen Burnie, MD, 21061.

At Sherwin-Williams, our mission is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions brighten and strengthen spaces in our world. With your skills, talent, and passion, you contribute to this purpose, ensuring both customer satisfaction and business success. We believe in investing in our people, providing:

• Life with rewards, benefits, and flexibility to enhance health and well-being
• Career opportunities to learn, develop new skills, and grow your contribution
• Connections with an inclusive team and community commitment

Join us in creating your Possible .

How to Get Started:

1. Online Application: Find roles of interest on our Careers page and take a few minutes to create your profile.
2. Digital Interview: Qualified candidates will be invited to complete a video interview through our interview partner. This includes behavioral-based questions, which you can record anytime within 7 days of the invitation.
3. In-Store Interview: Top candidates will be invited to meet with our team in a store or delivery service terminal following the video interview.

At Sherwin-Williams, we prioritize helping our employees and their families lead healthier lives with a comprehensive range of benefits. For detailed information about potential benefits, please visit our benefits page.

Compensation depends on factors like skill sets, experience, and business needs. The wage range announced for this role reflects various factors that influence compensation decisions. The company reserves the right to modify wage information at any time.

Qualified applicants with arrest or conviction records will be considered in accordance with relevant laws.

Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will be considered without discrimination based on various protected statuses.

Please be aware that our recruiting team will never request payments or sensitive information during the application process.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately in compliance with policies.
• Meet sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as required.
• Maintain in-stock and presentable conditions in assigned areas.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Minimum Requirements:

• At least eighteen (18) years of age.
• Legally authorized to work without needing sponsorship.
• Valid, unrestricted Driver's License.
• Ability to lift and carry materials, frequently up to 50 lbs and occasionally up to 70 lbs.
• Willingness to work all scheduled hours, including evenings and weekends.

Preferred Qualifications:

• High School diploma or GED.
• At least one year of experience in a retail or customer service position.
• Previous sales experience with paint and paint-related products.
• Experience operating tinting and mixing equipment.
• Proficiency in more than one language.
• Ability to communicate in Spanish.

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