Job Description

Job Details

Description

Every day, thousands of NQX representatives deliver solutions and build trust with our professional partners' clients across Canada. As a Canada Post Representative, you’ll have the opportunity to work from the comfort of your home. Using your excellent customer service skills, you’ll play a key role in creating positive customer experiences by assisting customers through both phone calls and live chat support.

What NQX Offers :

• Hourly wage of $19.32 after training;
• Premiums for weekend hours and bilingualism;
• Fully-paid training and coaching program;
• Work from home – equipment provided;
• Full benefits package after six months, including: Medical, dental, life insurance, Enhanced RRSP contributions, Discounts on insurance;
• Career progression opportunities to advanced roles as you gain experience.

Your Responsibilities :

• Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions;
• Manage multiple chats at once ensuring responses within service standards; Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.
• Handle incoming calls with professionalism, empathy, and a solution-focused attitude;
• Accurately document customer interactions and follow processes while navigating multiple tools;
• Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

Qualifications :

• Bilingualism (French/English) – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time;
• Typing speed of 40+ WPM with accuracy ;
• Available to work full-time, up to 40 hours per week : Monday to Friday, 7:00 am to 11:00 pm EST Saturday and Sunday, 9:00 am to 9:00 pm EST
• Eligibility Criteria : Must reside within the hiring location; Reliable high-speed internet connection (minimum 25 MBPS); Dedicated, quiet workspace free of distractions; Flexibility to work evenings and weekends.
• Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns;
• Strong multitasking and problem-solving skills, with attention to detail;
• Comfortable working under pressure in a fast-paced environment;
• Previous customer service experience is an asset.

Training Start Date: October 27th, 2025

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !

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