Job Description
Customer Service Representative, Mosquito Joe Mosquito Joe of North Shore Long Island is a fast-growing, locally owned business and we're looking for a Customer Service representative to join our team. If you're an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.
About Us Mosquito Joe of North Shore Long Island is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas. We're a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners. We have a unique and fun culture - and we want you to join us!
Job Description The customer service representative supports the business owners and the office manager, and engages with customers to provide information in response to service inquiries, concerns and requests about products and services. The customer service representative should have strong phone communication skills and be proficient in computer data entry in order to maintains loyal customer.
Main Job Tasks and Responsibilities - Perform tasks as assigned by the Office Manager
- Manage and execute customer sales process via phone and online sales channels
- Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
- Set up new customer accounts
- Direct requests and unresolved issues to Office Manager
- Keep records of customer interactions and transactions
- Maintain customer databases
Education and Experience - High school diploma, general equivalency diploma (GED) or equivalent
- Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
- Ability to type
- Knowledge of administrative procedures
- Phone sales experience preferred, not required
Key Competencies - Outgoing and personable with strong interpersonal skills
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Consumer sales
- Customer service orientation
- Adaptability
Compensation: $15-$17 an hour
When you put on a Mosquito Joe® uniform, you become part of the family-a group of people committed to excellent customer service and passionate about making the outdoors a place that's fun for everyone. Working for our franchises means they'll take care of you the way they take care of their own family and friends.
Because Mosquito Joe is not just a company that focuses on getting rid of pesky bugs, we're a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mosquito Joe® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
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