Job Description

ABOUT US

The Oregon City, OR site was established in 1973 and joined the Orchid team in 2012. Our 80,000 square foot facility employs approximately 300 team members. We specialize in hip and knee joint implants that enable our customers to live a longer active life. We are a full-service plant, meaning our team can manufacture medical implants from start to finish in-house. A career with Orchid provides growth opportunities, a great benefits package including performance bonuses, insurance, 401(k) with company match, and paid time off. For more information, please visit .

SHIFT

A BRIEF OVERVIEW
The Customer Accounts Specialist plays a key role in delivering an exceptional customer experience by managing order entry, contract review, and order fulfillment activities with precision and efficiency. This role serves as a critical liaison between customers and internal teams—ensuring timely and accurate data entry, maintaining audit-ready documentation, and proactively managing orders to meet customer expectations. With a strong focus on quality, compliance, and communication, the Customer Accounts Specialist supports seamless execution across the order lifecycle and contributes to business performance through effective collaboration, issue escalation, and continuous process alignment.

• CUSTOMER SUCCESS
  • Build relationships with internal and external customers to optimize the customer experience and deliver positive business results
  • Partner with Orchid’s supply chain team to drive order volume and fulfillment
  • Identify and escalate issues impacting order accuracy, customer satisfaction, or delivery performance in a timely manner through defined escalation channels
• ORDER ENTRY
  • Submit new and updated customer information to update the customer master database
  • Enter new Purchase Orders (P.O.s) into ERP systems in alignment with defined standards of work and documentation protocols
  • Ensure accurate and timely entry of all customer data and transactions to support downstream operations and financial accuracy
  • Upon completion of contract review and scheduling, confirm acknowledgement date with supply team and acknowledge P.O. to customer
  • Coordinate supplier change requests internally and with customers
• CONTRACT REVIEW
  • Follow standard of work to view new P.O.s that have been entered
  • Review P.O.s against key terms such as price, revision, specifications, and bill-of-materials; where discrepancies occur, prepare relevant packages for quoting, engineering, and quality teams
  • Follow standard of work to complete packages and move them to the next step in the process to ensure timely acknowledgement of P.O.
  • Maintain accurate, audit-ready records of P.O. reviews and related documentation in accordance with Quality Management System (QMS) requirements
• ORDER MANAGEMENT
  • Review open order report regularly to understand orders in the system by customer and compare to customer forecast, where applicable
  • Monitor backlog and delivery schedules to ensure alignment with customer expectations and internal capacity
• CUSTOMER CONTACT
  • Provide timely and accurate information on order status
  • Request orders to meet customer forecast
  • Request to pull-in / push-out orders dependent upon capacity
  • Update demand according to Vendor Managed Inventory (VMI)
  • Support quoting processes
• QUALITY AND COMPLIANCE
  • Lead quality and compliance by complying with all Quality Management System (QMS) documentation requirements
  • Establish and support actions that contribute to meeting/exceeding Key Performance Indicators (KPIs) for Safety, Compliance, Six Sigma Quality, On-Time Delivery (OTD), and financial objectives
  • Advocate for the health and safety of self, co-workers, customers, and the community

EDUCATION QUALIFICATIONS

• High School Or Equivalent (Required)

EXPERIENCE QUALIFICATIONS

• 1+ Year Prior Work Experience (Required)
• 2+ Years of Experience in a Manufacturing Environment (Preferred)

KNOWLEDGE & SKILLS THAT ENABLE SUCCESS

• Collaboration - Working Experience
• Communication - Working Experience
• Customer Communication - Working Experience
• Managing Multiple Priorities - Working Experience
• Problem Solving - Working Experience
• Teamwork - Basic Knowledge
• Time management - Working Experience

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

WHAT WE OFFER

• Opportunity to work in a growing company
• Ability to help people live a longer, more active life
• Comprehensive benefit package
• Ability to work in an organization that values:
  • Integrity First: We do the right thing
  • Teamwork: We are one Orchid
  • Results: Our results matter

ADDITIONAL REQUIREMENTS

• Candidates offered employment may be required to submit to a pre-employment background check and pre-employment drug-screening based on position requirements
• Candidates must be able to provide proof of eligibility to work in the United States through eVerify

At Orchid, we fully support a diverse and inclusive workplace and we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, hair type, age, status as a protected veteran, or disability.

Orchid Orthopedic Solutions only pays fees for solicited presentations of job seekers submitted through our preferred vendor job board by recruiters, employment agencies, or other parties.

Job Tags

Similar Jobs