Job Description

Client Services and Admin Specialist Location Dartmouth, NS B3B 1W2 :

About Us: We're a boutique home staging and design firm in Halifax known for creating beautifully curated spaces that sell. We're growing and looking for a Client Services + Admin Specialist to join our small-but-mighty team. This hybrid role blends client support, scheduling, billing, and logistical admin — including helping other designer's source and receive furniture through our trade accounts.

What You'll Do:

Client Services & Sales Support

• Respond promptly to calls, emails, texts, and website inquiries
• Guide prospects through our sales pipeline with thoughtful follow-up
• Provide preliminary staging estimates and manage client expectations
• Coordinate staging consultations, installs, and removals
• Deliver exceptional customer service and nurture repeat business
• Handle rental extension communications and options
• Liaise between staging, design, and logistics teams to relay key info
• Ensure smooth communication with homeowners, agents, and trade clients

Administrative + Billing

• Maintain an accurate company calendar and schedule jobs efficiently
• Prepare and send proposals, contracts, and invoices
• Manage all billing tasks including payments, extensions, and refunds
• Track client rental timelines and follow up on outstanding invoices
• Maintain client records and project data in our CRM system
• Own and optimize billing and admin systems
• Apply loyalty and referral program discounts and send thank-yous

Order Management & Logistics

• Receive furniture/decor shipments and check for accuracy and damage
• Coordinate deliveries to and from our warehouse
• Support trade program logistics — receiving, storage, and communication with external designers using our trade access
• Occasionally place orders for client furnishings or inventory as directed
• Track incoming and outgoing inventory and maintain accurate records
• Serve as the admin point of contact for trade designer clients

Qualifications:

• 3+ years in client service, admin, logistics or operations
• Excellent written and verbal communication
• Extreme attention to detail and organized under pressure
• Familiar with Apple, Google Suite, Dropbox, CRM tools
• Experience with trade vendors or interior design/logistics a plus
• Bookkeeping experience an asset

Why Join Us?

We're a passionate and creative team that values beautiful design, clear communication, and systems that run smoothly. If you love making people's lives easier, staying five steps ahead, and thrive in a creative environment — we'd love to meet you.

To Apply: Submit your resume and a cover letter about why you are a great fit for this role.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Expected hours: 32.5 per week

Benefits:

• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Work Location: In person

Job Tags

Hourly pay, Full time, Internship, Flexible hours, Monday to friday,

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