Job Description
Call Center Specialist (Non-Medical)
COMPANY OVERVIEW
Talitrix is a premier provider of electronic monitoring solutions tailored specifically for the criminal justice industry. With a commitment to innovation, integrity, and social responsibility, Talitrix delivers advanced technology solutions that enhance public safety, improve offender rehabilitation outcomes, and streamline the operations of justice agencies. With a focus on collaboration and partnership, Talitrix works closely with justice agencies, law enforcement, and community stakeholders to develop customized solutions that address specific program requirements and objectives. Our team of experts provides comprehensive support and training to ensure seamless implementation and ongoing success.
SUMMARY
The Talitrix Call Center Specialist (CCS) is responsible for monitoring participants’ compliance via electronic monitoring (EM) devices and software. Supported by the Talitrix call center, the CCS is responsible for providing immediate notification to jurisdictions and account managers when major violations occur. The CCS is technologically savvy, detailed oriented, and possesses excellent verbal and written skills. This is a vital role for our organization, as we are engaged in providing life-changing solutions to all involved.
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
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