Job Description

Bilingual Customer Service Agent/ Bilingual Customer Service Representative

Location: Varies

Salary: Starting from $23.64/hr.

Hours & Schedule:

• Part-time 30 hours/week (some roles may go full-time)
• Rotational shifts, Monday to Saturday
• Work hours fall between 8:30 AM – 5:00 PM
• Schedules provided 2 weeks in advance

Additional Benefits:

(For roles that convert to full-time)

• Medical & dental
• RRSP
• Tuition reimbursement
• Car allowance (as per internal policies)
• Vacation paid as a percentage

Reports: DES – Centre Supervisor / Deputy Supervisor

UNION/NON-UNION: Unionized

SUMMARY/PURPOSE:

• Evaluates an applicant’s eligibility to apply for an Ontario Driver’s License.
• Assesses applicants’ identity documents for validity.
• Provides information and assistance related to Driver Examination services.
• To ensure the fair and proper issuance of an Ontario Driver’s License.

KEY RESPONSIBILITIES:

• Provides excellent customer service during the delivery all Driver Examination Services.
• Providing information and assistance to applicants for all classes of license.
• Reviewing applicant information to determine eligibility for a variety of classes of license.
• Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
• Scheduling and dispatching road tests and issuing temporary licenses.
• Collecting fees for a variety of transactions.
• Investigating problems or errors on the driver record and initiating corrections.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
• Adheres to all Ministry and operational confidentiality requirements.
• Other related duties relevant to this position as may be required.

HEALTH AND SAFETY:

• Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a
• DriveTest Centre including travel points.
• Takes every precaution to contribute to a safe and healthy workplace.
• Demonstrates correct use of equipment, materials and protective devices required by law.
• Demonstrates awareness of and educates self on changes to legislation, regulations,
• Company policies and procedures.
• Takes the initiative to report unsafe conditions.
• Complies with Part III, Section 27 of the OHSA (Duties of Workers).

OTHER/PROJECTS:

• Comply with policies and procedures.
• Performs other tasks as assigned by management, including but not limited to special projects.
• Must participate in obtaining any required security measures, as deemed by.
• Must participate in Initial and maintenance training for Customer Service Agent.

JOB REQUIREMENTS:

• Must be Bilingual, both fluid in French and English.
• GED or high school diploma as a minimum.
• Must hold a valid Ontario Class G driver’s license - only for some offices.
• Intermediate level computer skills required.
• 1+ years’ experience with demonstrated excellent customer service- asset (retail or office).
• Excellent customer service skills, ability to deal with difficult and highly complex situations.
• Ability to multi-task.
• Ability to process and manage sensitive personal information.

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