Job Description

Job Description

About Us:

Tokyo Academics is the passion project of a constellation of teachers, researchers, and academics from around the world. Since 2012, we’ve evolved from a few university friends to a growing number of part-time and full-time individuals located in Tokyo, as well as working remotely. We are an organization of experts deeply passionate about helping students meet their potential and capture the opportunities of the future.

We are looking for an energetic, positive individual to join our sales team as a Bilingual Customer Advisor. As the first point of contact for both potential and current clients, you will play a crucial role in delivering exceptional service and driving sales growth. This position offers a unique opportunity to contribute to a high-performing team in the education sector, serving students and families with the highest standards of excellence. This role will be working onsite at our office in Nishiazabu, during our regular business hours of 10:00AM to 7:00 PM JST.

This is an exciting opportunity to join a fast-paced startup of 160+ team members around the world. You will play a significant role in helping the organization by ensuring we provide world class customer care to our clients.

What you will work on:

• Serve as a trusted advisor to students and families to best ensure they are set up for success academically
• Provide amazing client-facing services and provide TA services
• Work closely with our service teams to ensure a seamless customer experience
• Achieve targets and goals for client acquisitions, client referrals, and revenue
• Establish professional relationships with key clients, and become the expert on all aspects of the client relationship
• Provide additional support with upselling and cross-selling whenever necessary
• Responsible for providing strong customer satisfaction
• Work closely with the team to stay abreast on unique client interactions
• Identify opportunities to update and improve customer service procedures and make recommendations to division head

Our ideal candidate:

• Fluent level Japanese proficiency (reading/writing/speaking)
• Business level English proficiency (reading/writing/speaking)
• Excellent communication and organizational skills
• Basic technology proficiency
• Experience leading clients or customers through basic sales techniques such as understanding their needs, discovering new opportunities, and overcoming challenges
• Ability or willingness to learn to use CRM and incorporate best practices
• Proven track record of building relationships with various personalities and backgrounds

Benefits:

• Competitive compensation package including a performance-based bonus biannually
• Compensation is commensurate with experience
• 20 days of paid time off per year
• *Visa sponsorship (if needed)
• Join a rapidly growing company with opportunity for career progression
• Autonomy to implement ideas and have a significant impact
• Potential for career progression and diversification

Work hours:

• 40 hours per week, in-person (Tokyo)
• Sunday - Thursday or Tuesday - Saturday during regular business hours (10am - 7pm JST)

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Location

Japan, Tokyo, Minato City, Nishi-Azabu3 Chome−24−17 西麻布広瀬ビル

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