Job Description

The Institute of Corporate Directors (ICD) is presently seeking candidates for the following position: Bilingual Coordinator, Education Operations

Term: Permanent

Location: Hybrid/Toronto, ON

ABOUT THE INSTITUTE OF CORPORATE DIRECTORS (ICD)

Established in 1981, the Institute of Corporate Directors (ICD) is a not-for-profit, member-based organization representing Canadian directors and boards across the for-profit, not-for-profit, Crown sectors, and Credit Union sectors.

As Canada’s largest director community, the ICD creates forums for dialogue, hosts networking opportunities and provides access to world-class resources for more than 18,000 members across a network of 11 Chapters. Members who successfully complete the ICD-Rotman Director Education Program (DEP) and ICD-led examination process earn the highly recognized ICD.D designation.

ICD members provide board oversight across all sectors of the economy and institutions that impact the lives of virtually every Canadian. Learn more at icd.ca.

OVERVIEW OF ROLE:

Reporting to the Director, Partner School Programs, the ideal candidate is a self-directed, resourceful, detail-oriented individual who is professional and adept in managing multiple priorities in a role. The coordinator will oversee the administration of the ICD.D examination process, the Montreal cohort of the Directors Education Program (DEP) and the Governance Essentials Program. They will perform administrative tasks and provide our members with exceptional customer service in both English and French. We are seeking a team player who works well with deadlines and has meticulous organization, time management and communication skills. This position will provide the right individual with an opportunity to work and to interact with leaders from Canada’s corporate and not-for-profit sectors.

KEY ACCOUNTABILITIES:

• Main point of contact for any French enquiries related to educational offerings.
• Provide excellent customer service, internally and externally, to exceed expectations.
• Administration and facilitation of the ICD.D examination process including scheduling, communications, administration and post-exam designation processes
• Administer the process for unsuccessful ICD.D candidates including post-exam communications, administration of new exam dates and logistics.
• Identify and schedule examiners for all exams and assist with exam administration virtually.
• Provide front-line customer service in line with agreed-upon service level agreements ensuring prompt response to inquiries and questions.
• Administration of the Montreal cohort of the Directors Education Program DEP
• General (pre and post) administrative coordination of the Governance Essentials Program.
• Initiates course setup and collaborate with other departments to ensure courses are set up correctly and in time to accept online registration.
• Ensure the online application forms and confirmation emails are up-to-date and that applicants are enrolled correctly.
• Coordinate tracking and evaluations for the Governance Essentials Program, with oversight from Director, Partner School Programs.
• Liaise with IT to ensure course registrations are set up within appropriate timelines.
• Liaise with Marketing and update website as required.
• Other course- and examination-related duties as assigned.

QUALIFICATIONS:

• 3-5 years’ experience in customer service, administration and/or complex scheduling.
• Post-secondary education preferred; equivalent experience or training will also be considered
• Superior English-language written and oral communication skills.
• Superior French-language written and oral communication skills.
• Related experience in executive education or conference delivery is an asset
• Proven ability to interact with senior executives with discretion, maturity, and professionalism is an asset.
• Strong organizational ability, high attention to detail and accuracy in all aspects of work.
• Demonstrated exceptional performance through time management, problem-solving and respect for deadlines in a fast-paced environment.
• Excellence in customer service.
• Highly motivated with the ability to take initiative to drive excellence.
• Strong computer skills in Microsoft Office programs (working knowledge of Microsoft Dynamics 365 and/or Brightspace LMS is an additional asset).
• Ability to deal with confidential matters appropriately.

To apply, please send a resume and a cover letter outlining your relevant experiences to humanresources@icd.ca.

The ICD is committed to cultivating an inclusive, accessible environment, where each employee feels respected, valued and supported. All qualified individuals may apply online. If you require a disability-related accommodation to participate in our recruitment process, please note this in your application. We'll be happy to work with you to meet your needs.

Thank you for your interest, but only those selected for an interview will be contacted. Please note that ICD presently works on a hybrid model. As such, candidates will be asked to indicate their availability to work in the ICD downtown Toronto office.

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