Job Description

For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Job Description

To successfully set and prepare banquet floor for meetings and functions as specified by event contracts, resumes, and supervisors in a congenial, friendly, helpful and efficient manner.

• Have complete knowledge of the hotel’s events, services and facilities
• Ensure prompt and courteous service is extended both internal and external customers
• Maintain an orderly working environment, inform manager of any deficiencies
• To carry out tasks as assigned by your manager or supervisor that pertain to the overall operation of the banquet department
• To refresh rooms as assigned by your manager or supervisor
• To set up and tear down meeting rooms according to the pre-determined standards of the department and hotel, and direction of your manager
• To ensure guest service excels at all times
• To ensure guests needs and requirements are carried out with a helpful, and timely manner
• To complete all miscellaneous duties as directed by your supervisor or manager that pertain to the operation of the department
• To transport all equipment and store in the appropriate storage rooms, in a safe manner
• Understand and carry out duties according to all banquet event orders and the instructions for each event
• Understand all hotel and guests functions to be able to answer any questions made by any guests
• To clean banquet rooms, vacuum, mop and dust as instructed
• Ensure fire exits are clean and free of obstructions

Qualifications

• Teamwork approach to all duties and helpful attitude with co-workers
• Efficient and effective approach to completing all tasks 
• Fluency in English (written and verbal) a must
• Previous experience in banquets in a hotel is preferred
• Must be able to lift and transport heavy equipment
• Must be able to follow instructions and understand set up diagrams
• Excellent problem solving skills required
• Must provide a positive and professional demeanor

Additional Information

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)

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