Job Description

Job Type : Permanent/Full-time

Client : One of the largest Diesel Engines and Power Generators manufacturers in the US

Overview :

We are seeking a bilingual, hands-on Supervisor to lead operations at our Branch Shop in Québec City. This role is ideal for someone with strong mechanical knowledge—especially in diesel systems—paired with excellent customer service skills and supervisory experience. You’ll oversee inspections and service of heavy equipment, vehicles, and buses, while managing a team and ensuring top-tier service delivery during evening operations.

Duties :

• Supervise evening shift operations and coordinate employee schedules.
• Oversee inspection and servicing of heavy equipment, vehicles, buses, and cars.
• Provide exceptional customer service and act as a liaison between shop staff and clients.
• Ensure safety, quality, and efficiency standards are met across all tasks.
• Lead and support a team of evening shift employees, providing guidance and accountability.
• Communicate effectively with day shift leadership to ensure continuity across shifts.
• Maintain accurate records and reports related to shop activities and inspections.

Qualifications :

• Bilingual (French/English): Must be able to speak and understand English at a basic level.
• Prior customer service experience in a shop or service environment.
• Mechanical knowledge, especially with diesel engines and heavy equipment.
• Experience supervising employees in a manufacturing or shop setting.
• Strong organizational and communication skills.
• Ability to work independently and lead a team during evening hours.

Preferred:

• Experience inspecting and servicing commercial vehicles or fleet equipment.
• Familiarity with branch shop operations and customer-facing service roles.
• Candidates with a background in both mechanical work and customer service will stand out.

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