Job Description

About Us

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our client.

Position Summary

We are looking for an Audio-Visual (AV) Technician/Installer to join our AV team within the Vancouver, BC/Lower Mainland area. The AV Technician/Installer will be able to work with our clients all throughout BC to support their AV requirements. The successful candidate will gain experience in multiple enterprise sized client environments, addressing new tasks and requests each day. Main responsibilities include performing installation tasks for audio visual projects including but not limited to pulling cable and cable management, installing connectors, mounting projectors, mounting equipment to walls and under tables, and hanging heavy items from various structures. The installer will also be responsible for handling service calls and troubleshooting various issues across all of our AV clients.

Responsibilities:

• Use hand and power tools to mount devices on walls and under tables
• Perform installation tasks in a timely manner
• Work closely with the project team and communicate effectively
• Test point to point functionality of systems
• Review equipment list with customer upon delivery
• Travel to various job sites required
• Work hours may vary based on client requirements and may include travel to various locations in support of the customers
• This role is primarily Monday to Friday, but overtime may be required from time to time
• Other duties assigned as needed

Skills and Abilities :

• Effectively and respectfully communicate with employees, customers, and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge and how it is applied to modern video conferencing
• Knowledge of software installation and troubleshooting in a Windows environment
• Basic knowledge of Audio/Video wiring

Education and/or Experience:

• Minimum 2 years of IT or AV Experience
• Formal education in Electronics or related field is considered an asset
• Additional desired assets (not required):
• CTS General Certification
• Microsoft Teams room training
• Fall/Lift certification

Requirements :

• Valid drivers license and access to a reliable vehicle (mileage is paid)
• Able to work at heights and in confined spaces
• Able to work with basic handheld tools
• Must be able to lift 60 pounds
• Must be able to pass a criminal record check

Compensation and Benefits:

• In accordance with the BC Pay Transparency Act the range for this role for BC residents is $50,000 to $75,000 annually
• Paid vacations
• Additional 5 personal days
• Sick days
• Extended Medical and Dental plan from day one

At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.

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