Job Description

Reporting to the Program Manager, the Assistant Manager supports day-to-day operations, ensures funder requirements are met, and drives program outcomes through planning, coaching, and outcomes tracking. This role involves stakeholder engagement, employer outreach, event coordination, data analysis, and collaboration with internal departments such as Marketing to enhance program visibility. The Assistant Manager plays a key role in maintaining service quality and supporting initiatives that improve program efficiency and impact.

This is a full-time management position scheduled to work 35 hours per week

DUTIES AND RESPONSIBILITIES

• Assist the program manager in coordinating, and monitoring all assigned programs and services, and in ensuring all funding requirements, commitments and targets are met.
• Troubleshoot, monitor, coach, train and provide guidance to the employment team in areas of assessment, case management and day-to-day operational issues.
• Monitor and help to supervise activities of administrative staff and volunteers/placement students.
• Participate in the development and implementation of an effective outreach strategy to create and enhance relationships with community partners, funders, and employers.
• Reviews, monitors, evaluates and enriches established programs to ensure that quality service is provided and meets contractual obligations by maintaining systems including checklists, templates to measure the quality of clients’ files, documentation and data entry.
• Schedules and conducts weekly randomized file and data bases (CaseFLO, CaMS, CIS, EDB) audits to ensure accurate and timely file documentation/maintenance and data integrity.
• Compiles, analyzes and disseminates activity monitoring reports to staff, staff teams and Managers.
• Oversees and processes COJG training applications and conducts employer site visits.
• Assists in the development in writing funding proposals and reports.
• Develop, track and monitor all program metrices and assist manager in the evaluation of the program services.
• Coordinate the successful execution of job fairs and events at the assigned location.
• Make recommendations to the program manager regarding strategies and activities that improve program efficiency and effectiveness.
• Tabulate, compile and verify program statistical and assist the manager in preparing narrative reports.
• Works in collaboration with COSTI’s Marketing Department to create effective program marketing campaigns, including web content, flyers, presentations, etc.
• Other duties as assigned by the management.

QUALIFICATIONS

• University Degree in Business, Human Resources or a related field.
• Two (2) years of experience of supervising and coaching of staff in a unionized environment. Preference will be given to those who have supervised staff in an employment program.
• Three (3) years’ experience providing employment services within the Employment Ontario and multiple employment services guidelines and procedures.
• Experience working in Employment Ontario programs and knowledge of COJG, Caseflo, CaMS and/or FFAI are strong assets.
• Exceptional ability in performance management, team leadership and staff coaching/mentoring, preferably in a diverse setting
• Demonstrated ability to monitor program activity to ensure the provision of quality service in meeting program objectives
• Demonstrated ability to liaise with community organizations and government.
• Career and employment counselling and/or job development is preferred
• Strong understanding of local labor market trends and community services networks
• Knowledge of the Region of Peel’s underserved neighborhoods and serving multi-barrier clients.
• Sensitive to and aware of the multicultural community and the social problems facing immigrants.
• Excellent oral and written English; ability to communicate in a second languages is an asset.
• Must possess a valid driver’s license and access to a reliable vehicle for work-related travel within the Greater Toronto Area (GTA)
• Must be available to work some evenings & weekends.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Must be fully vaccinated or exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption

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