Job Description

About Us:

At Fuzz, we help people feel confident in their skin by providing safe, effective, and professional

body hair removal services. Whether it’s laser, waxing, or threading, our mission is to create an

inclusive, welcoming experience that delivers real results. With a mix of corporate-owned and

franchise locations, our brand is rapidly growing—and we’re looking for a Franchise &

Operations Coach to help us scale with excellence.

Job Summary:

As the Franchise Operations Coach you will oversee the daily performance and operational

integrity of both corporate-owned and franchise locations. You will focus on driving financial

performance, ensuring service consistency, enhancing the customer experience, coaching

Franchise Partners and Corporate Managers, and identifying areas for improvement across the

business. This is a strategic and hands-on leadership role, ideal for someone passionate about

wellness, operational excellence, and people development.

Key Responsibilities:

Team Leadership; Business Coaching:

 Support a portfolio of franchisees, serving as their go-to advisor for business growth and

operational excellence

 Facilitate regular 1:1 coaching calls, field visits, and group learning sessions

 Help franchisees identify growth opportunities, streamline operations, and overcome

obstacles.

 Facilitate training and leadership development sessions to support Franchisee growth and

service consistency.

 Provide hands-on coaching to locations managers (corporate) on leadership, staff

development, scheduling, and goal attainment.

 Guide performance reviews for corporate stores, coaching plans, and action steps to drive

accountability and motivation across locations teams.

Location Operations Oversight (Corporate & Franchise):

 Conduct daily reviews of both corporate and franchise locations, monitoring KPIs, team

performance, and adherence to operational standards all to drive business performance.

 Serve as the primary point of contact for franchisees on operational issues, ensuring

alignment with brand standards and operational protocols.

 Perform regular site visits (in person or virtually) to assess locations performance, client

satisfaction, and operational consistency.

 Support franchise owners and corporate locations managers with tools, training, and

guidance to improve locations efficiency and service delivery.

 Ensure franchisees are aligned with brand standards, systems, and values

Brand Engagement Compliance:

 Foster strong relationships with franchisees built on trust, accountability, and mutual

respect

 Maintain and elevate customer service standards across all locations through consistent

training and reinforcement of service protocols.

 Lead quality control initiatives including secret shopper programs, client feedback

analysis, and brand compliance audits.

 Address escalated client concerns and service recovery opportunities, identifying root

causes and corrective actions.

 Ensure all locations provide a seamless, premium client experience that aligns with brand

identity and values.

Strategic Planning & Brand Growth:

 Partner with executive leadership to implement growth strategies, including the launch of

new locations, services, or franchise partnerships.

 Support new franchise openings with operational setup, staff training, and ongoing

performance management.

 Stay informed on industry trends, compliance standards, and wellness innovations to

keep the brand ahead of the curve.

Qualifications:

 3–5+ years of multi-location franchise operations experience; experience working with

both corporate and franchise models preferred.

 Strong interpersonal, coaching, problem-solving and facilitation skills

 Ability to analyze data and develop action plans based on performance metrics

 Familiarity with franchise operations, including franchisee support, audits, and

performance coaching.

 Experienced with CRM/salon/spa software platforms and operational reporting.

 Willingness and ability to travel regularly to locations

What We Offer:

 Competitive salary + performance-based bonuses

 Comprehensive health benefits (medical, dental, vision)

 Paid vacation and wellness days

 Employee discounts on services and products

 A people-first, mission-driven company culture

Equal Opportunity Statement:

We are committed to fostering a diverse and inclusive workplace and encourage applications from all qualified individuals, irrespective of their background. We thank all applicants for their interest, but only those selected for an interview will be contacted.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are the perfect fit for this role.

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