Agile Coach (fulltime) Job at Capgemini, Mississauga, ON

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  • Capgemini
  • Mississauga, ON

Job Description

Job Title: Agile Coach – Insurance Domain with Dynamics 365 Expertise

Location: Mississauga, Canada (Hybrid)

Job Type: Full Time

About the Role

We are seeking a seasoned Agile Coach with deep experience in the insurance industry and hands-on expertise in Dynamics 365 implementations . This role will lead Agile transformation initiatives across business and technology teams, coach stakeholders at all levels, and support strategic programs such as CCaaS (Contact Center as a Service) and Dynamics 365 rollouts . The ideal candidate will be a change agent who can foster Agile maturity and drive enterprise-wide adoption.

Key Responsibilities

  • Agile Coaching & Enablement:
  • Coach Agile teams, Product Owners, and leadership to instill Agile values, principles, and practices.
  • Insurance Domain Expertise:
  • Align Agile practices with regulatory and operational needs specific to the insurance sector.
  • Dynamics 365 Integration Support:
  • Collaborate with cross-functional teams to ensure Agile delivery of Dynamics 365 solutions, including CRM and ERP modules.
  • Training & Workshops:
  • Design and deliver Agile training programs, workshops, and learning sessions tailored to various roles and maturity levels.
  • Enterprise Agility:
  • Guide the organization through Agile scaling frameworks such as SAFe, LeSS, or Scrum@Scale.
  • Stakeholder Engagement:
  • Build strong relationships with business and technical stakeholders to ensure alignment and transparency.
  • Continuous Improvement:
  • Promote a culture of experimentation, feedback, and iterative improvement across teams and processes.
  • Agile Metrics & Reporting:
  • Establish and track Agile metrics to measure team performance, Agile maturity, and transformation progress.

Qualifications

  • Experience:
  • Minimum 5 years as an Agile Coach with significant experience in the insurance industry and Dynamics 365 projects.
  • Certifications:
  • ICAgile Certified Professional – Agile Coaching (ICP-ACC), SAFe Program Consultant (SPC), Certified Enterprise Coach (CEC), or equivalent.
  • Skills:
  • Strong facilitation, coaching, and leadership skills. Deep understanding of Agile frameworks (Scrum, Kanban, SAFe, etc.).
  • Technical Knowledge:
  • Familiarity with Dynamics 365 (CRM, ERP) and CCaaS platforms.
  • Education:
  • Bachelor’s degree in Business, Computer Science, Engineering, or a related field.

Job Tags

Full time,

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